Returns & Exchanges

  • You can only exchange SELFI items bought on this site and not from any other retailer that stock SELFI.
  • All return local exchange requests must be made within 42 hours of receiving the item and must be returned within 3 working days.
  • All return international exchange requests must be made within 42 hours of receiving the item and must be returned within 14 working days.
  • All items MUST be returned new, unworn, in their original condition and with all garment tags attached before any returns or exchanges can be made.
  • You can exchange your purchased item for another item of the same value or receive a voucher of the same value.
  • To ensure that your return is well protected whilst being shipped, we recommend you send your items to us in the original packaging provided.
  • Customers are responsible for paying the cost of return shipping.
  • Once you receive your return approval notification via email, you can then mail or ship your package : 
  • SELFI, Unit 205, Salt Circle Arcade, 374 Albert Road Circle, Salt River, Cape Town 7925
  • Items must be returned within 48 hours of receiving your return notification email.
  • You will receive email notification once your return has been received and processed.
  • All SALE ITEMS are considered FINAL SALE ITEMS and are therefor NOT refundable.
  • We do not accept refunds only exchanges or you can receive a SELFI voucher.
  • Customers are responsible for getting us the necessary information in time in order to process a refund or exchanges.
  • We will not be responsible for any delays on the customers behalf if they have not collected their refund or sent us the information to process it.
  • By purchasing on our online store you as a customer automatically agree to all the terms and conditions stated above.